Privacy policy

1. Introduction

At Dr. Fanie Swart Dental Practice (“we,” “us,” “our”), your privacy is of utmost importance. We are committed to protecting the personal information you share with us in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our practice, use our services, or interact with us in any way.

 

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Details: Name, surname, contact details (phone number, email address, postal address).
  • Medical Information: Dental and medical history, treatment records, X-rays, and other relevant health information.
  • Payment Information: Billing address, credit/debit card details, medical aid information.
  • Identification Information: ID or passport number.
  • Communications: Correspondence, including emails, appointment requests, and feedback.

 

3. How We Collect Information

We collect personal information directly from you in several ways, including:

  • When you fill out our patient registration forms.
  • During consultations, examinations, and treatments.
  • When you contact us via phone, email, or our website.
  • When you use online services to engage with us.

 

4. Purpose of Collecting Your Information

Your personal information is collected and used for the following purposes:

  • Provision of Dental Services: To diagnose and treat dental conditions, manage appointments, and provide tailored healthcare services.
  • Billing and Payment: To process payments for our services and manage your account.
  • Compliance with Legal Obligations: To comply with legal and regulatory requirements.
  • Communication: To communicate with you regarding appointments, treatment plans, and any other relevant information.
  • Improvement of Services: To improve our services based on your feedback and interaction with our practice.

 

5. Sharing of Personal Information

We may share your personal information under the following circumstances:

  • With Your Consent: We will share your information with other healthcare providers, specialists, or laboratories only with your explicit consent.
  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., IT support, billing services).
  • Legal Requirements: We may disclose your personal information if required by law or to protect the rights, property, or safety of our practice, patients, or others.

 

6. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or damage. These measures include secure storage of records, encryption of digital data, and restricted access to your information.

 

7. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve any disputes. Once the retention period expires, we will securely dispose of your information.

 

8. Your Rights

Under POPIA, you have the following rights regarding your personal information:

  • Access: You may request access to your personal information held by us.
  • Correction: You may request correction or deletion of your personal information if it is inaccurate or outdated.
  • Objection: You may object to the processing of your personal information on reasonable grounds.
  • Withdrawal of Consent: You may withdraw your consent for the processing of your personal information at any time.

To exercise any of these rights, please contact us using the contact details provided below.

 

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website and take effect immediately upon posting.

 

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Phone: 012 460 9192
Email: fwart@lantic.net